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Section 43A of the Information Technology Act, 2000;
Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 ("SPI Rules"); and
Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.
The type of information collected from the Users, including Sensitive Personal Data Or Information (as defined below);
The purpose, means and modes of usage of such information; and
How and to whom Best One Zone will disclose such information.
1.3. What is Personal Information
"Personal Information" is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person. The SPI Rules further define "Sensitive Personal Data or Information" of a person to mean Personal Information about that person relating to: Passwords;
When browsing the Websites, a User is not required to provide Personal Information unless and until such User chooses to avail or sign up for any of the Services.
Due to the communications standards on the Internet, when a User visits the Website, Best One Zone automatically receives the URL of the site from which such User came and the site to which such User is going when he/she/it leaves. Best One Zone also receives the Internet Protocol ("IP") address of each User's computer (or the proxy server a User used to access the Internet), the User's computer operating system and type of web browser the User is using, email patterns, as well as the name of User's ISP. This information is used to analyze overall Users' trends to help Best One Zone improve its Services. The linkage between User's IP address and User's personally identifiable information is not shared with third-parties without such User's permission or except when required by law or except where required to provide or facilitate the Services. Notwithstanding the above, the User acknowledges Best One Zone's right to share some of the aggregate findings (not the specific data) with advertisers, sponsors, investors, strategic partners, and others in order to help grow its business.
The Websites and the Mobile Applications use temporary cookies to store certain data. Best One Zone does not store personally identifiable information in the cookies. Information collected by Best One Zone, by any means whatsoever, that does not personally identify the User as an individual (such as, patterns of utilization described above) is exclusively owned by Best One Zone and may be used by Best One Zone and Third Party Service Providers for the technical administration of the Websites, Mobile Applications, User administration, research and development, business development, statistical analysis and business intelligence purposes. Additionally, Best One Zone may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates.We may disclose to third party services certain personally identifiable information listed below:
User can set or amend his/her/its web browsers to delete or disable cookies. If a User chooses to disable cookies on his/her/its computer or mobile telecommunication device, it may impair, degrade or restrict access to certain areas of the Websites or the Mobile Applications. Merely closing the web browser should ordinarily clear all temporary cookies installed by Best One Zone. However, Users are encouraged to use the "clear cookies" functionality of their browsers to ensure deletion, as Best One Zone cannot guarantee, predict or provide for the behavior of the equipment of all the Users of the Websites.
Best One Zone may allow other companies or entities to serve advertisements to Users. These companies or entities include third party ad servers, advertisement agencies, advertisement technology vendors and research firms. Best One Zone may "target" some ads to Users that fit a certain general profile. Best One Zone does NOT use personally identifiable information to target ads. In the course of serving advertisements or optimizing the Services to its Users, Best One Zone may allow authorized third parties to place or recognize a unique cookie on the User's browser.
When a User visits or uses the Websites or the Mobile Applications by or through a mobile device, Best One Zone may access, collect, monitor and/or remotely store "location data," which may include global positioning system coordinates (e.g. latitude and/or longitude) or similar information regarding the location of the mobile device. Location data does not collect or share any personally identifiable information about the User.
Best One Zone may keep records of telephone calls received from and made to Users for the purpose of administration of Services, research and development, business development or for User administration.
The Websites may enable Users to communicate with other Users or to post information to be accessed by others, whereupon other Users may collect such data. Best One Zone hereby expressly disclaims any liability for any misuse of such information that is made available by Users in such a manner, neither does Best One Zone warrant or guarantee any such data or communication.
Best One Zone does not collect information about the Users of the Websites and the Mobile Applications from other sources, such as public records or bodies, or private organizations, save and except for the purposes of registration of the End Users.
Best One Zone may choose to conduct contests and surveys to collect relevant information about the Users' preferences. These surveys and contests are optional and if the User chooses to respond, his/her/its responses will be kept anonymous. The demographic information that the User provides in the registration process and through any surveys or contests is used to help Best One Zone improve its services to meet the needs and preferences of Users.
Best One Zone has implemented industry standard security policies, rules and technical measures to protect the personal data that it has under its control from unauthorized access, improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss. It is expressly stated that Best One Zone shall not be responsible for any breach of security or for any actions of any third parties that receive Users' personal data or events that are beyond the reasonable control of Best One Zone including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.
Best One Zone may share/use Personal Information provided by Users with its subsidiaries and Third Party Service Providers for the purposes of,
(iii) correlating related or multiple accounts to prevent abuse of the Services, and facilitating joint or co-branded Services requested by Users, where such Services are provided by more than one corporate entity.
Best One Zone may also disclose or transfer the personal and other information provided by the Users, to any thirty party as part of reorganization or a sale of the assets of a Best One Zone corporation division or company. Any third party to which Best One Zone transfers or sells its assets will have the right to continue to use the personal and other information that Users provide to Best One Zone.
All Best One Zone employees and data processors, who have access to, and are associated with the processing of Sensitive Personal Data or Information provided by Users, are obliged to respect the confidentiality of every User's Sensitive Personal Data or Information.
No Sensitive Personal Data or Information is automatically collected by Best One Zone from any visitors of the Websites who are merely perusing or browsing the Websites ("Visitor").
If you, as a Visitor, have inadvertently browsed any other pages of the Websites prior to reading the privacy statements set out herein, and you do not agree with the manner in which information is obtained, stored or used, merely quitting this browser application should ordinarily clear all temporary cookies installed by Best One Zone. All visitors, however, are encouraged to use the "clear cookies" functionality of their browsers to ensure such clearing / deletion, as Best One Zone cannot guarantee, predict or provide for the behavior of the equipment of all the visitors of the Websites.
Where a User used the Services for making bookings for persons other than himself/herself/itself; the User shall confirm and represent that each of such persons shall be deemed to have agreed and authorized the User to disclose their Personal Information to Best One Zone.
Best One Zone may require the End User to pay for the Services with a credit card, wire transfer, debit card or cheque. Best One Zone will collect such End User's credit card number and/or other financial institution information such as bank account numbers and will use that information for the billing and payment processes, including but not limited to the use and disclosure of such credit card number and information to third parties as necessary to complete such billing operation. Verification of credit information, however, is accomplished solely by the End User through the authentication process. The End User's credit-card/debit card details are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the industry standard degree of care as per current technology. The End User is advised, however, that Internet technology is not completely safe and User should exercise discretion on using the same.
Best One Zone may communicate with End Users through emails, notices posted on the Websites, text, and other forms of messaging. An End User can change his/her/its email and contact preferences at any time by logging into their account on the Websites and changing their account settings.
The End Users' personally identifiable information they choose to provide on the Websites and/or the Mobile Applications is used to help the Users describe / identify themselves. Additionally, Best One Zone may choose to conduct contests and surveys to collect relevant information about the End Users' preferences. These surveys and contests are optional and if an End User chooses to respond, his/her/its responses will be kept anonymous. The demographic information that Best One Zone collects in the registration process and through any surveys or contests is used to help Best One Zone improve its Services to meet the needs and preferences of the End Users.
3.1. As part of the registration process, Best One Zone may collect the following Personal Information from End Users(I) name,
3.2. This information specified in clause 3.1 above is collected on the registration form for several reasons including but not limited to,(i) personal identification,
Its employees on a need-to-know basis. All Best One Zone employees and data processors, who have access to, and are associated with the processing of Sensitive Personal Data or Information, are obliged to respect the confidentiality of every End User's Sensitive Personal Data or Information.
Third Party Service Providers to the extent necessary to provide the End Users with the Services. Best One Zone may provide the Personal Information to Third Party Service Providers who work on behalf of or with Best One Zone to provide End Users with the Services, to help Best One Zone communicate with End Users or to maintain the Websites and the Mobile Applications. Generally, the Third Party Service Providers do not have any independent right to share this information, however certain service providers who provide services on the Websites, including the providers of online communications services, will have rights to use and disclose the Personal Information collected in connection with the provision of these services in accordance with their own privacy policies.
Notwithstanding the above, Best One Zone shall not be responsible for any breach of security or for any actions of any third parties that receive Users' personal data or events that are beyond the reasonable control of Best One Zone including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.
4.1. The subsidiaries and Third Party Service Providers with whom Best One Zone may share Personal Information provided by Users are not permitted to market their own services or send promotional e-mails to Users. Best One Zone provides all Users with the opportunity to opt-out of receiving non-essential, promotional, or marketing-related communication from itself or its partners. These settings can be found on Websites.
4.2. If a User wishes to remove his/her/its contact information from all Best One Zone lists and newsletters, the User can click on the "unsubscribe" link or follow the instructions in each e-mail message. Alternatively, the User can contact Best One Zone at care@Best One Zone.com. Best One Zone reserves the right to limit membership based on availability of contact information. All Users will be notified by email prior to any actions taken.
All sales of prepaid recharge on the Best One Zone Platform are final with no refund or exchange permitted. You are responsible for the mobile number or DTH account number for which You purchase the prepaid recharge and all charges that result from those purchases. You are also responsible for the information relating to data card and toll-tag recharge and all charges that result from those purchases. Best One Zone is not responsible for any purchase of prepaid recharge for an incorrect mobile number or DTH account number or incorrect toll or data card information. However, if in a transaction performed by You on the Best One Zone Platform, money has been charged to Your card or bank account and a recharge is not delivered within 24 hours of the completion of the transaction, then You shall inform us by sending an e mail to our customer services e mail address mentioned on the ‘Contact Us’ page on the Best One Zone Platform. Please include in the e-mail the following details – the mobile number (or DTH account number or data card or toll-tag information), operator name, recharge value, transaction date and order number. Best One Zone will investigate the incident and, if it is found that money was indeed charged to Your card or bank account without delivery of the recharge, then You will be refunded the money within 21 working days from the date of receipt of Your e mail. All refunds will be credited to Your wallet or It will take 3-21 working days for the money to show in Your bank account depending on Your bank’s policy.